Frequently Asked Questions

Premium membership

If I get premium membership, do I then have to pay to get access to the resources?

No. Premium membership grants you access to all of the digital downloads available on the site. If you find something that is available digitally on the store but you can't find as part of the membership, use the contact button at the bottom right or contact us form on the home page to let us know and we will fix it for you.

I have another question.

Please use the contact form on the home page, the chat button at the bottom right of the page or send us an email at

There's a mistake in one of your resources.

We're really sorry if you've found a mistake. Please let us know using the contact form on the home page. Please describe the problem with as much detail as possible and let us know exactly where you found it so we can fix it.

Do I have to sign up to download free resources?

Absolutely not. If you find something for free that you like (maybe through the freebies page), click the download button(s) and it should download for you, no signup required.

My account isn't letting me download resources - it says I need a membership but I already have one!

The first thing to do is check you are signed in with the right account. Did you sign up for premium membership using your personal email address or your work one? Maybe you signed up using Facebook. If it's not that then check your membership hasn't expired. You should receive an email a few days before it is due to expire letting you know. If it is neither of these, please use the contact button at the top of the page to get in touch so we can get it sorted for you.


I signed up with Facebook/Google+ and can't access my account in school. Help!

Don't worry! If you are having this problem, it is a relatively quick fix. You just need to follow a few simple steps. 1. Logout of your account. 2. Click Login (top right-hand side). 3. Look on the left-hand side of the page. 4. Find and click Log in (located underneath the Go button. 5. Click Forgot password? 6. Enter the email address you used to sign-up: - If you used Facebook, enter your Facebook email address - If you used Google+, enter your Google email address. 7. Follow the instructions you receive by email to reset your password. 8. Now, when you click login, enter your email address and new password.